Returns & Exchanges
At olpr., we take pride in our handcrafted leather goods and want you to be completely satisfied with your purchase. If your item isn't perfect, you can return or exchange unused, non-personalized products within 30 days of delivery.
Initiate Your Request
Contact our support team or visit our online portal with your order number and email address to start the return process.
Prepare the Package
Securely pack the item in its original packaging, ensuring all tags and protective materials are included to prevent damage during transit.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our artisans inspect the returned item, we will process your refund to the original payment method or ship out your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing